Dukascopy says that its agreement and regulations would have given then the power to go after negative balances but they have opted to wipe the slate. Here is the statement:

Management of Dukascopy Group has decided to take an exceptional decision to cover negative balances on client accounts related to CHF move on SNB decision on 15.01.2015.

In spite of the fact that agreements and regulation allow Dukascopy to claim negative balances compensated by clients, it was decided to release customers from obligation to cover negative balance.

Dukascopy Bank has not canceled or negatively adjusted any trade concluded on 15.01.2015 with clients during the CHF move.

Dukascopy Bank and Dukascopy Europe invite all the industry to follow the same approach to build up customers trust in the industry.

We applaud this. The faster every broker does this, the sooner traders and the industry can move on.

Update: We also heard from Markets.com, who is doing the same.

As per Markets.com’s commitment to its clients to never risk more than the funds in their account, the Company is forgiving all negative balances on clients’ accounts that were caused due to their inability to close Swiss Franc positions fast enough. At times of severe market volatility and significant pricing gaps, the Company adjusts clients’ negative balances accordingly.