Obviously the biggest concern for retail traders is where our stops should have been filled. I’ve had a look at both Bloomberg and Reuters in the minutes that the market moved. I first need to state that this is no basis for any legal representations you may have and the price levels given by your brokers are most likely fully dependent on any liquidity providers they may use.
It does however give you some basis with which to undertake some discussion with your broker.
Here is the 1 minute chart from Bloomberg
EUR/CHF 1m chart 15 01 2015
Here are the numbers for the first three candles;
- Op 1.2009 Hi 1.2009 Lo 1.1569 Cl 1.1523
- O 1.1617 H 1.1927 L 1.1041 C 1.4860
- O 1.1485 H 1.1557 L 1.0984 C 1.1150
Here’s the Reuters tick chart
EUR/CHF tick chart 15 01 2015
The caveat with Reuters is that this chart is not from EBS, which I would have preferred.
I hope this gives you some idea of the moves and possible levels traded during it. I’ll repeat that none of it is legally binding to what has happened at your broker but I hope that it gives you something that may not be available on your platforms.
Once again, before any discussion you have with your broker please read up on their terms and conditions so that you know what you are talking about. Blindly arguing that “it’s just not fair” is unlikely to get you anywhere.